Frequently Asked Questions
Call Reminder Service
Database Systems Corp.
Database Systems Corp. (DSC) provides automatic calling services and systems for various industries and applications. These services are ideally suited for voice reminder and text message reminder applications. Products include computer telephony integration, customer relationship management, automatic call distribution, interactive voice response, voice broacasting and automatic dialers, etc.
Database likewise provides consulting services relating to our products including development and training, customer support and maintenance, and customized application programming. DSC has developed the PACER and WIZARD call center phone systems which include a full
featured IVR system and ACD software. Voice broadcasting systems and services are provided by our organization.
Automatic Call Reminder FAQs
Here are a few of the more common questions asked by individuals enrolling into this automatic reminder program.
What is the DSC reminder service
This program is designed to let individuals set the dates and times when an automatic reminder call is to be placed to the subscriber's phone (usually the home phone).
The subscriber is instructed to "Press 1" to acknowledge the call.
If there is no answer (or an answer machine), CARE notifies Contact(s) by phone and/or email.
How do I get started?
First, you'll need to fill out all of the information on the control page. This includes the phone number to send the reminders, the weekly schedule for making the calls, and the contacts for the notification procedure. Next, you'll need to fund the account and then turn on the monitoring.
Why must I register by calling from subscriber's phone?
Calling from the subscriber's phone number ensures that the individual enrolling the subscriber has complete access to the subscribers household. This is simply a security measure to ensure that the enrollment is legitimate.
Is my account fully set up?
For the system to begin making these automated reminder calls, the following items need to be taken care of ...
Anything showing in red will prevent calls from starting.
- 'Phone Number to Monitor' must be set
- The 'Notification Procedure' needs at least a 'Primary Phone' entered.
- The time zone should be selected and the calling schedule should be completed.
- The account needs to be funded. Monitoring must be set from 'turned off' to 'active'.
What is the 'Phone Number to monitor'?
The 'Phone Number to Monitor' is the phone number you would like us to call to send automatic reminders. It is most likely the subscriber's home phone number.
To set or change this number, you will need to call into our toll-free number provided on the 'Phone Number to Monitor' page and enter a 6 digit code unique to your account (for security purposes).
How do I set the call schedule?
First, select "Call" or "Off Day" for each day of the week. Next, click the 'hour' and 'minute' for each calling day. The selected times will be highlighted in blue. Click the "Save Changes" button when you've finished setting the schedule. Reveiw the 'Calling Schedule' section of the main control page to confirm the schedule is set as you wanted.
How many times will the system call the Subscriber?
If the first call cannot go through, or the subscriber does not acknowledge the call using the "Press 1.." option, the system will make 2 more calls before the notification procedure begins.
What will the subscriber hear when answering the call?
After the call subscriber answers the phone and says "Hello", the following greeting will play ... "Hi! This is your daily checkup call! If everything is ok, press 1."
This messages can be personalized to include your voice and greeting message, with special instructions (if any) for the subscriber.
The subscriber will then have to press '1', and the system will tell them "Thank you, good bye."
How many times will the system call a Contact?
If the system cannot reach the medication subscriber after 3 calls, the notification procedure will send out emails and call the 'Primary Phone' immediately. If the 'Primary Phone' is not answered, or the person answering does not press '1' to acknowledge the call, the 'Backup Phone' will be called. The system will then alternate between calling the 'Primary Phone' and the 'Backup Phone' for up to 1 hour until the notification call is acknowledged.
How much does this service cost?
You can choose from several different payment plans. The longer the service is requested, the lower the monthly rate. Here are our current rates:
Contact DSC to learn more about our reminder calling services.