Appointment Reminder Service
Database Systems Corp. (DSC) has developed voice message broadcasting applications for businesses and community organizations for many years. This technology is ideally suited for appointment reminder applications and reminder systems and services.
Professionals such as a doctors and dentists rely on appointment scheduling to keep their practices ongoing. Patient appointments must be scheduled weeks or even months ahead.
Many practices require the receptionist or administrator to call each patient as a reminder of the appointment.
A study of medical appointments and noshow rates conducted at Johns Hopkins (*) determined that:
"Published average show rates (SR) are 58%; young patients and those with low income patients are more likely to no show. 'I Forgot' is the most common reason for a no show.".
The study concludes:
"Computerized telephone reminders can be effective in contacting inner city, primary care patients and improving show rates, including among Medicaid patients..."
Our appointment reminder service can perform this task automatically, helping to reduce missed appointments and relieve the adminstrator of the task of manually calling patients and clients.
With our automated appointment reminder service, our phone systems can contact your patients or clients in a professional manner.
Pre-recorded phone messages can be played to either individuals or to answering machines. These messages inform each individual of the upcoming appointment such as a doctor's or dental office visit. A different message can be recorded and played to an answering machine versus an individual or the message can be an SMS reminder. Simple to complex phone menus can be developed using touchphone responses.
If your client or patient needs to cancel the appointment, a simple touchphone response can be entered and the appointment can be cancelled automatically. The call can also be transferred to one of your staff for rescheduling or routed to an outside third party, such as your office answering service.
Personalized information from your patient or client database (such as name, appointment date and time, location of appointment, etc.) can be included in these voice broadcasting reminders. Multiple reminder calls can be performed at the same time, each with its own set of rules. Our appointment reminder service can conform to your specific service requirements.
Computer Generated Appointment Reminders
If your organization already has an appointment management system, DSC can integrate our call reminder solution with this application. This can be accomplished whether we provide a phone system or appointment reminder services at our facility.
DSC employs advanced voice XML messaging to process call reminder requests from your application.
Contact DSC to learn more about our voice reminder services including appointment reminder calling services.
Register Online And Save!
DSC now provides an online signup for non-profit and commercial organizations wishing to use our phone reminder or
text message reminder service. This form can be used obtain a quotation and pricing information about our appointment confirmation services with no obligation until you fax or mail your signed agreement.
For non-profit organizations, our setup fees are waived and the basic monthly fees are reduced if you use this convenient method of registration.
If you wish to signup for our individual call reminder service, use this Personal Reminder signup form.
For groups wishing to use our service, signup online and SAVE! using one of our convenient Group Reminder Registration forms.
Johns Hopkins University
"The Johns Hopkins University was the first research university in the United States. Founded in 1876, it was an entirely new educational enterprise. Its aim was not only to advance students' knowledge, but also to advance human knowledge generally, through discovery and scholarship." - www.jhu.edu
Researchers at Johns Hopkins University utilize our call center services and reminder software to manage their contact with medical research volunteers. Johns Hopkins is collecting behavioral information over an extended period of time for long term health care research.
Benefits of Automatic Appointment Reminders
This is a quote from the article How Would An Appointment Reminder Service Benefit Your Medical Practice? authored by Andy Press.
"By using an automated medical receptionist to make appointment reminder calls, you will help to increase the productivity of your medical practice by reducing no-show related stress and reducing the costs accrued by these missed appointments. All things considered, a virtual appointment reminder service will, in most cases, more than pay for itself within the very first month of acquiring these time and money saving services.
Not only will this increase the bottom line of your medical practice, these appointment reminder services will increase your patient and office staff satisfaction as well."
Appointment Reminder Services
The following are just a few of the different types of appointment reminder services that our automated phone systems can perform.
Contact Us Today
Contact DSC to learn more about our call center technology products, software and services.
* Reference: "Does a Computerized Telephone Reminder System Improve Medical Appointment Show Rate in Inner City, General Internal Medicine, Managed Care Practices." Study presented by: Jeanne McCauley, Director of Performance Improvement, The Johns Hopkins Medical Services Corporation, Wyman Park Drive, Baltimore